If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one.
We believe in our products so much that we offer a 30-day No-Hassle refund policy. If you’re unhappy with your purchase, send us the product back and we’ll refund your money immediately.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
INTERNATIONAL SHIPPING AND HANDLING REMINDERS
To ensure a fast delivery, please check that the delivery address is correct and the payment has been processed or successful. NAVCOM SOLUTION will not be held liable for any shipments sent to the incorrect address provided by the customer.
International Orders are shipped via basing from customer’s courier choice which transit time varies but is typically 7 business days.
The shipping charge will be Provided upon Product quantity and destination.
There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item.
We will help with required Invoice or other Documents, Such an AWB or BL copy.
Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website. THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.
INTERNATIONAL SHIPPING REMINDERS:
1) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.
2) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
3.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
4) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.
– Address not existing.
– Person unknown at the address.
– Address vacant.
– Any other reason for which the customer is solely liable.
INTERNATIONAL SHIPPING POLICY
Our corporate and shipping offices are open from 9 am to 6 pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays.